Floral Team Member (Experienced Designer)

Position Summary:

Great customer service experience and a desire to learn are needed. In shop work includes customer service, answering phones, taking floral orders, flower cleaning & processing, designing custom floral arrangements, stocking, empty trash, general cleaning & other projects. Out of shop work includes delivery of floral orders and set up of floral arrangements at off-site events..

Responsibilities & Duties:

  • Give every customer immediate and undivided attention while delivering excellent customer service.
  • Follow through on all customer questions and requests.
  • Keep department supplies filled and maintained
  • Process incoming floral orders and ready for sale.
  • Maintain accurate retail pricing and signage.
  • Keep all cases and shelves clean, well-stocked, and properly rotated.
  • Document product transfers, waste and spoilage using appropriate forms.
  • Practice safe use and maintenance of all tools and equipment.
  • Wash containers, tools when necessary and maintain a safe and clean working environment.
  • Make floral deliveries when needed and assist with set up of floral arrangements at off-site events (ex: weddings, funerals, etc)
  • Regular attendance is essential.

Experience:
Excellent customer service skills. Prior experience working in a retail floral shop is helpful.

Qualifications:

  • Ability to multi-task and work well within a team
  • Must have a desire to learn and a sense of urgency.
  • Ability to communicate effectively to customers and other associates
  • Strong basic math skills
  • Successful experience working in a retail environment
  • Able to meet physical requirements of the job
  • Ability to work in a fast paced environment with a sense of urgency
  • Must be outgoing, and have excellent communication skills
  • Excellent customer service
  • Must be self-motivated and solution oriented
  • Must be available for weekends and flexible scheduling to meet the needs of the department
  • Must have a valid driver’s license and good driving record.

Physical Demands:

  • Ability to stand for long periods of time
  • Proper use of a box cutter, knives, and other department devices
  • Ability to lift and/or move up to 40 pounds
  • Bending, stooping, and climbing
  • Ability to work both indoors and outdoors in varying temperatures
  • Ability to drive a delivery vehicle and carry large floral arrangements

Work Environment:

  • Exposure to temperature variations and wet conditions
  • May walk and work on uneven surfaces which are sometimes slick
  • Requires reaching above and below shoulder height
  • Some exposure to dust, fumes, and chemicals
  • May need to use a ladder or stool to reach product or supplies
  • Exposure to continuous background and occasional noise
  • Repetitive stretching and lifting required
  • Any item over 40 pounds requires a team lift

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