Foodie/Concierge

POSITION SUMMARY:

Work with department managers to identify products to be sampled for customers. Gather ingredients from different departments to create specialty dishes to educate customers on the products available in store. Provides excellent customer service while serving and selling the highest quality products.

DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:

  • Create an outstanding customer experience through exceptional customer service
  • Follow through on all customer questions and requests
  • Understand why our products are different than conventional stores and be able to communicate the differences to customers
  • Ensure the quality, freshness, and presentation of all demonstrations meet all company standards (freshest and highest quality).
  • Grow product knowledge by reading and researching new trends and products
  • Create recipes for all dishes sampled
  • Be able to convey knowledge to customers and associates by offering samples and answering questions
  • Change the scope of products to correspond with seasons and holidays
  • Project a positive and professional image of Zupan’s to associates and customers
  • Be a brand ambassador
  • Work with the store director and department managers to determine product/creative dishes for sampling, incorporating shrink from perishable departments when possible
  • Document product transfers using appropriate forms
  • Maintain sanitation conditions in the preparation and distribution of all product
  • Maintain a clean and well-organized demo space
  • Help cross-merchandise product with other departments
  • Assist with holiday concierge program by becoming familiar with the holiday/catering offerings from all departments and assisting customers with their holiday ordering
  • Primary contact for customers
  • Requires organization of holiday ordering and communication to each department on holiday orders

SUPERVISORY RESPONSIBILITIES:
None

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Furthermore, the individual must be able to multi-task and work at different paces, meet deadlines, and have reliable attendance. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent customer service skills and a positive attitude
  • Ability to collaborate and be self-directed and self-motivated
  • Ability to learn and retain an in-depth knowledge of all products carried in the store
  • Strong culinary background including recipe development and cooking skills, emphasis on creativity
  • Able to answer customer questions in a clear and service-oriented manner
  • Able to work a flexible schedule based on the needs of the department. Which include working days, evenings, weekends and holidays
  • Must have a valid Oregon Food Handler card
  • OLCC card desired

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand for long periods of time
  • Frequent bending, stooping, and climbing
  • Frequent use of stairs
  • Repetitive stretching and lifting required

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Exposure to temperature variations and wet conditions
  • May walk and work on uneven surfaces
  • Requires reaching above and below shoulder height
  • May need to use a ladder or stool to reach product or supplies
  • Exposure to continuous background noise
  • Walking surfaces are sometimes slick
  • Any item over 40 pounds requires a team lift

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