Meat Department Customer Service

Responsibilities:

  • Give every customer immediate and undivided attention
  • Follow through on all customer questions and requests
  • Ensure that food quality, freshness and presentation meet all company standards
  • Follow established food safety procedures
  • Keep department supplies filled and maintained
  • Practice safe use of all tools and equipment required by position
  • Organize, stock and rotate meat and poultry cases while continuously checking and ensuring freshness and quality of products
  • Maintain back stock areas and coolers; keep all cases and shelves clean
  • Maintain accurate retail pricing and signage
  • Be aware of new products and their placement
  • Know product availability, preparation, storage and nutritional aspects
  • Maintain safe, clean and well organized working and shopping environment
  • Document product transfers, waste and spoilage using appropriate forms
  • Properly package and wrap products for retail sale
  • Trim and bone meat and poultry upon guests request
  • Skewer meat and poultry items for kabobs
  • Marinate meat items
  • Know and practice proper lifting techniques
  • Help cross-merchandise product with other departments
  • Understand why our products are different than conventional stores, and be able to explain to customers
  • Accept and process product from receiver
  • Answer telephones with proper etiquette when time permits

Requirements:

  • Ability to work well within a team
  • Ability to communicate to customers and other associates
  • Successful experience working in a retail environment
  • Able to meet physical requirements of the job
  • Must have a passion for food and people
  • Excellent customer service
  • Must be self-motivated and solution-oriented
  • Ability to perform physical requirements of position
  • Ability to operate necessary equipment
  • Is available for flexible scheduling to meet the needs of the department
  • Desire to learn
  • Valid Oregon Food Handler card

Physical Requirements:

Physical Requirements:
  • Stand for long periods of time
  • Interact with a diverse group of individuals
  • Lift and/or move a minimum of 15 up to 50 pounds
  • Bending, stooping, and climbing
  • Repetitive stretching and lifting required
  • Repetitive use of hands with power grasping and fine manipulation
  • Use of ladders, box cutters and knives

Work Environment:

  • Exposure to temperature variations and wet conditions
  • May walk and work on uneven surfaces
  • Requires reaching above and below shoulder height
  • Some exposure to dust, gas, fumes, and chemicals
  • May need to use a ladder or stool to reach product or supplies
  • Exposure to continuous background and occasional noise
  • Walking surfaces are sometimes slick
  • Any item over 50 pounds requires a team lift

 

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