Person in Charge (PIC)

SUMMARY
Work with co-workers and department manager to ensure that all objectives and goals of the department are met or exceeded. Provides excellent customer service while serving and selling the highest quality products.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Provide our customers with exceptional customer service.
  • Give the customer your full attention, greeting all customers in departments.
  • Respond to special requests from customers in a timely manner.
  • Understand why our products are different than conventional stores and be able to explain to customers.
  • Assist and support the Front End staff with all department functions.
  • Ensure department personnel are trained, assigned tasks and held accountable to accomplishing tasks per company standards.
  • Maintain awareness of all sales floor operations and departments during your shift to ensure the departments/store are inviting and properly stocked.
  • Work with team members to ensure the selling floor/aisles are cleared and well maintained.
  • Maintain correct department signage and pricing.
  • Ensure that all shelves and displays are properly stocked, rotated and front facing.
  • Maintain back stock in good order and rotated.
  • Operate cash register. Collect payment for purchases and accurately make change.
  • Process vendor and in-store coupons.
  • Adhere to state laws regarding purchase/sale of alcohol and tobacco products.
  • Maintain correct cash drawer setup funds, exchange cash and change with bookkeepers.
  • Maintain secure custody of all cash, cash or loan tills, register keys and bags.
  • Practice proper care and maintenance of all equipment.
  • Help cross-merchandise product with other departments.
  • Assist with scheduled inventories.
  • This position is full-time.

SUPERVISORY RESPONSIBILITIES

Supervise 2+ associates.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Furthermore, the individual must be able to multi-task and work at different places, meet deadlines, and have reliable attendance. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Excellent customer service skills and a positive attitude.
    • Ability to collaborate and lead as well as be self-directed.
    • Ability to manage multiple assignments at once.
    • Strong attention to detail and accuracy.
    • Ability to follow instructions and procedures.
    • Effective time management skills, strong work ethic, and integrity.
    • Communicate company information to associates.
    • Maintain correct cash drawer setup funds, exchange cash and change with bookkeepers.
    • Maintain secure custody of all cash, cash or loan tills, register keys and bags.
    • Practice proper care and maintenance of all equipment.
    • Able to answer customer questions in a clear and service-oriented manner.
    • Able to work a flexible schedule based on the needs of the department. Which include working days, evenings, weekends and holidays.

EDUCATION AND EXPERIENCE
At least one year experience as lead cashier/trainer. Prior grocery experience preferred.

LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and government regulations. Ability to effectively present information to and respond to questions from other managers, store managers vendors & customers.

MATHEMATICAL SKILLS
Strong basic math skills including the ability to add, multiply, divide, subtract and calculate percentages. Knowledge of Microsoft Office application including Microsoft Word, Excel and Outlook. Ability to apply concepts such as fractions, percentages, and discounts.

REASONING ABILITY
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve practical problems.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Stand for long periods of time.
    • Bend, lift, push and pull carts with heavy loads.
    • Proper use of a box cutter, knives, and other department devices.
    • Frequently lift and/or move up to 50 pounds.
    • Frequent bending, stooping, and climbing.
    • Frequent use of stairs.
    • Repetitive stretching and lifting required.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Exposure to temperature variations and wet conditions
  • May walk and work on uneven surfaces
  • Requires reaching above and below shoulder height
  • May need to use a ladder or stool to reach product or supplies
  • Exposure to continuous background noise
  • Walking surfaces are sometimes slick
  • Any item over 40 pounds requires a team lift

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