Position summary:
Provide exceptional customer service by creating a welcoming, helpful shopping experience and assisting customers with product questions, availability, and selection. Support the Produce Department by maintaining fresh, well-stocked, visually appealing displays and working with fellow associates to meet or exceed department and store goals as set forth by the Store Director and department manager.
Responsibilities:
- Provide outstanding customer service by giving every guest prompt, attentive service in a friendly manner.
- Follow through on all guest questions and requests
- Ensure that food quality, freshness, and presentation meet all company standards
- Keep department supplies filled and maintained
- Rinse and trim produce items
- Prepare special cuts per customers request
- Follow established food safety procedures
- Keep all cases and shelves clean, well stocked and properly rotated
- Organize, stock, and rotate, while continuously checking and insuring freshness and quality of products
- Maintain accurate retail pricing and signage
- Document department transfers, waste and spoilage using appropriate forms
- Sample department products to customers
- Know product availability, preparation, storage, and nutritional aspects
- Be aware of new products and their placement
- Maintain back stock areas and coolers
- Practice safe use of all tools and equipment required by position
- Know and practice proper lifting techniques
- Properly package and wrap products for retail sale
- Practice proper care and maintenance of all equipment
- Help cross-merchandise product with other departments
- Understand why our products are different than conventional stores, and be able to explain to customers
- Accept and process product from receiver
- Answer telephones with proper etiquette when time permits
Qualifications:
- Excellent customer service skills
- Ability to work well within a team
- Ability to communicate to customers and other associates
- Able to meet physical job requirements
- Must have a passion for food and people
- Must be self-motivated and solution-oriented
- Must be able to obtain a food handler’s permit
- Is available for flexible scheduling to meet the needs of the department
- 3 to 4 years prior produce experience
Physical Demand:
- Stand for long periods of time
- Interact with a diverse group of individuals
- Lift and/or move a minimum of 15 to 50 pounds
Work Environment:
- Exposure to temperature variations and wet conditions
- May walk and work on uneven surfaces
- Requires reaching above and below shoulder height
- Some exposure to dust, gas, fumes, and chemicals
- May need to use a ladder or stool to reach product or supplies
- Exposure to continuous background and occasional loud noises
- Walking surfaces are sometimes slick
- Repetitive stretching and lifting required
- Any item over 50 pounds requires a team lift
- Repetitive use of hands with power grasping and fine manipulation
- Use of ladders, box cutters and knives